Categories

Capability

ITIL® Service Capability Management Training - Release, Control & Validation.

The Service Capability training series' main emphasis is on role based clusters in a modular set, each with a certification.   Each cluster contains groupings of processes and roles from  ITIL® IT Service Management, meant to offer candidates a balanced knowledge of ITIL® practices which have direct interaction and dependencies in their daily use.

The Release, Control and Validation focuses on Change Management, Service Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Knowledge Management, Request Fulfillment and Service Evaluation.

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